1-announcement-from-dr.-bowen

Dear Valued Patients,

Great Big Smiles is going to be restructuring and will be closing the Phoenix location. This was a difficult decision, but I believe that by doing this we will be able to serve our patients more effectively and efficiently. The last day we will be seeing patients in the Phoenix location is on Wednesday, 9/8/2021.

We will increase the number of days we are at our Scottsdale and Glendale locations and will work to accommodate your schedule and continue your treatment at one of these locations.

Attached, you will find a list of Frequently Asked Questions regarding the closure.

Smile, this is going to be ok. I want to remain a part of your life and orthodontic journey. We are going to work together to make this a smooth and easy transition for everyone.

If you have any questions, feel free to give us a call at (480) 948-4200. I want to thank you for your loyalty to Great Big Smiles Orthodontics.

Sincerely,

Dr. Michael Bowen, DMD

2-answers-to-questions

1. Why is the Phoenix location closing?
After much thought, Great Big Smiles has chosen to close the physical Phoenix location as a business decision that is best for the company.

2. Who does this change affect?
Closing this location affects patients in active orthodontic treatment that preferred to go to the Phoenix location. New patients can be seen and started at the Phoenix location, but must agree to go to Scottsdale or Glendale for all future appointments.

3. When will the Phoenix Location be closing?
The Phoenix location will be open for its normal scheduled days until Wednesday, 9/8/21.

4. What happens if I am still in active orthodontic treatment after the Phoenix Location closes?
Patients in active treatment will be given the choice to continue and finish their orthodontic treatment with Great Big Smiles at either our Scottsdale or Glendale locations. You will still be seeing Dr. Bowen and our Great Big Smiles team!

5. What if I am unwilling or unable to go to another location?
If a patient is unwilling to move to the Scottsdale or Glendale location, they have a couple of options.

Option 1 – Dr. Bowen can remove your braces and have retainers made for you for where your teeth are at now.

Option 2 – Patient’s can choose to find another orthodontist to transfer to. You will find that you are going to want to finish your treatment with Great Big Smiles, we will work hard to accommodate your schedule.

6. How do I change to another GBS location?
Once you have decided what location you would like to continue your treatment at, just let a GBS team member know and we will get it updated in our system, and ensure appointments are scheduled correctly. We will be opening more days in our Scottsdale and Glendale locations, making it easier to accommodate your schedule.

7. How does this affect my financial contract if I will not be continuing treatment with GBS?
If you continue your treatment with Great Big Smiles, nothing will change on your contract financially! If you choose to discontinue treatment or transfer to another location, you will need to talk to our Financial Coordinator who will work with you on the specifics of your contract, but this may end up costing more in the long run.

8. Will I still be seeing Dr. Bowen & the Team?
Yes! Dr. Bowen is still a part of Great Big Smiles. In fact, the whole team is still here and they will continue traveling between the Glendale and Scottsdale locations.

Smile! It’s going to be ok. We want to remain a part of your life and your orthodontic journey. We know that this may feel stressful, but we are going to work together to make this a smooth and easy transition for everyone.

9. What is the address to the Phoenix location?
3326 N 3rd Ave Ste 203, Phoenix, AZ 85013

3-have-more-questions